1. GENERAL INFORMATION

Site owner:

-Company Name: María del Pilar González Álvarez

-NIF: 29440746X

-Trade Name: CoolSilverChic

-Registered Office: Calle Albahaca, 2 - 18006 Granada - Spain

-Security Manager: [María del Pilar González Álvarez] info@coolsilverchic.com

Contact information:

– Telephone: +34624614450

– Email: info@coolsilverchic.com

– Contact form: https://coolsilverchic.com

Records:

-Registration of Treatments in accordance with the RGPD: Clients, Suppliers, Employees and Web Users.

-Domain name (website): https://coolsilverchic.com/

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (www.coolsilverchic.com) and the purchase or acquisition of products and/or services therein (hereinafter , Conditions).

For the purposes of these Conditions, it is understood that the activity that CoolSilverChic carries out through the Website includes:

Marketing of 925 Sterling Silver jewelry items.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. CoolSilverChic data protection. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website.

Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for correct use of the Website. This responsibility will extend to:

• Use this Website only to make inquiries and legally valid purchases or acquisitions.
• Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
• Provide truthful and lawful contact information, name, email address, telephone number, postal address. It is essential for the data on the billing and shipping form to be correct.

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with CoolSilverChic the purchase and sale contract of the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms. It is essential that the data entered during registration is correct, since it will be the data used to confirm and send.

They must follow the online purchase and/or acquisition procedure of www.coolsilverchic.com, during which several products can be selected and added to the shopping cart and, finally, click on: "Pay order". Various payment methods will be offered for the User to select from.

Once paid, the User will receive an email confirming that CoolSilverChic has received their order and subsequently another email when the purchase is shipped.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product in question and that are shown together with the presentation or, where appropriate, image of it on their page on the Website, indicating name, price, components, weight, quantity, color, product details, or characteristics, and recognizes that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved during the transactions carried out on the Website could be archived and preserved in the computerized records of CoolSilverChic in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions. security and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by CoolSilverChic through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (section nine of these Conditions) affects the supply of the same. If difficulties arise regarding the supply of products or there are no products left in stock, CoolSilverChic undertakes to contact the User and refund any amount that may have been paid as payment.

5. PRICES AND PAYMENT

The prices of the products present on this Website are final, expressed in Euros (€).

Shipping costs are not included in the final prices of the products, these will be added during the purchase process (see section 6, Shipping).

Nor are any customs expenses that may exist in the country or territory of destination included in the final price, these being the responsibility of the User or recipient.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

Accepted payment methods are: Credit or debit card, Paypal, Amazon Pay, Google Pay, Apple Pay and Shop Pay.

CoolSilverChic uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.

Credit cards will be subject to verification and authorization by the issuing bank. If said entity does not authorize payment, CoolSilverChic will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

In any case, by clicking on "Pay order" the User confirms that the payment method used is theirs.

6. SHIPPING

Shipments currently offered by CoolSilverChic will be made within the following countries: Spain, Portugal, Andorra, France, Monaco, Italy, Switzerland, Lichenstein, Austria, Belgium, Luxembourg, Netherlands, Germany, Denmark, United Kingdom, Ireland, Norway (except Greenland), Sweden, Finland, United States, Canada, Australia, New Zealand, Japan, United Arab Emirates, Qatar and Israel.

Customs charges imposed in some countries are not borne by CoolSilverChic, but by the User or recipient of the shipment.

The shipping costs specified below are not included in the final prices of the products, and will be added during the purchase process:

Shipments and deliveries will be made on business days, these also depending on the festivities of the place of origin and destination. Only working days count in the delivery time. On specific dates the delivery time could vary due to excess work. If so, the User would be contacted to inform them of the new date, and they will be the one to choose whether to accept it, or prefer to cancel the order and have the total paid refunded.

Except for those cases in which there are unforeseen or extraordinary circumstances beyond CoolSilverChic or, where appropriate, derived from the personalization of the products, the purchase order will be delivered within the period indicated on the Website according to the shipping method and, in In any case, within a maximum period of 15 calendar days from the date of confirmation of the order.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. If the User is not going to be at the delivery location in the agreed time slot, they must contact the carrier to arrange delivery. another day.

If 5 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to CoolSilverChic, CoolSilverChic will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of shipping costs, within a maximum period of 14 calendar days from the date on which the contract is considered resolved.

The User must keep in mind that transportation derived from the resolution may have an additional cost that may be passed on to them.

For the purposes of these Conditions, it will be understood that delivery has occurred at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by signing or taking data during receipt of the order at the agreed delivery address.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

7. RETURNS OR EXCHANGES

7.1. RETURN FOR WITHDRAWAL OR EXCHANGE

Once the purchase has been made on the website www.coolsilverchic.com, the User has the right to withdraw from said purchase within a period of 14 calendar days from receipt of the shipment.

To exercise this right of withdrawal, the User must notify CoolSilverChic of their decision. You can do so through the contact spaces enabled on the Website. The User must clearly and unequivocally express their intention to return or exchange, indicating the order number and reason.

Once the return or exchange is authorized by CoolSilverChic, the User will send the product in the same state in which it was received. Returns of used products or products damaged due to lack of care will not be accepted.

Likewise, the products must be returned including all the original and intact elements of the packaging, packaging and brochures, in addition to the copy of the purchase invoice.

The return shipping costs will be borne by the User. In case of exchange, the return shipping costs will be borne by the User and the shipping costs of the exchanged product will be borne by CoolSilverChic.

The User will send the products, upon acceptance of the return by CoolSilverChic, to the following address:

CoolSilverChic - Calle Albahaca, 2 - 18006 Granada

Once the return has been received by CoolSilverChic and it has been verified that the products arrive in perfect condition, (no refund will be made if the product has been used beyond its mere opening) the purchase price of the products will be refunded. never of the shipping costs, in the same payment method used during the purchase process.

Gift cards will never be refunded.

7.2. RETURN OF DEFECTIVE PRODUCTS

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, therefore, they must contact CoolSilverChic within the period of 48 hours from receipt of the shipment, and let you know the existing non-conformity (defect/error/breakage) using the contact information provided on the website.

The User will be informed about how to proceed with the return of the products. Said return will be made from the same place where the purchase was shipped. Once the products are received by CoolSilverChic, they will be examined, it will be verified that they have not been tampered with, and the User will be informed if a refund or replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used during the purchase process.

8. WARRANTY

All products sold by CoolSilverChic, in accordance with the General Law for the Defense of Consumers and Users (RDL 1/2007), have a two-year warranty from delivery. The warranty exclusively covers manufacturing defects or hidden defects. In this case and depending on the situation, the product will be replaced, repaired or the amount will be refunded.

This guarantee does not cover breakage or wear caused by the use of the products, nor by negligence, pulling and/or manipulation, nor the lack of adjustment in the closing elements of the jewelry, which due to use have opened, nor the called sulfidation by which 925 silver jewelry darkens over time.

You can consult our "Take care of your jewelry" section to apply the correct care and cleaning for better conservation.

9. DISCLAIMER

Likewise, CoolSilverChic also limits its liability in the following cases:

• CoolSilverChic applies all measures to provide a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind.
• CoolSilverChic will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
• Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. CoolSilverChic uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
• CoolSilverChic will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, CoolSilverChic will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
• In general, CoolSilverChic will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, but is not limited to:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and CoolSilverChic will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure. CoolSilverChic will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most communications with CoolSilverChic will be electronic (email or notices published on the Website).

For contractual purposes, the User consents to using this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that CoolSilverChic sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with CoolSilverChic through the contact spaces on the Website.

Likewise, unless otherwise stipulated, CoolSilverChic may contact and/or notify the User at their email address or at the postal address provided.

11. WAIVER

No waiver by CoolSilverChic of a specific legal right or action or the lack of requirement by CoolSilverChic for strict compliance by the User with any of its obligations will imply, nor will it constitute a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate to the User of the fulfillment of his obligations.

No waiver by CoolSilverChic of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the User and CoolSilverChic in relation to the object of sale.

14. DATA PROTECTION

The information or personal data that the User provides to CoolSilverChic in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LEGISLATION AND JURISDICTION

Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between CoolSilverChic and the User, will be submitted to the jurisdiction in the courts and tribunals of Granada, Spain.